At Winkel Store, we strive to provide our customers with high-quality products and exceptional service. If you are not fully satisfied with your purchase, we’re here to help. Please read our refund policy carefully to understand how returns and refunds are handled.
1. Returns and Exchanges
We offer returns and exchanges for products that meet the following conditions:
- Eligibility for Return:
- Products must be returned within 30 days of the purchase date.
- The product must be unused, unopened, and in its original packaging.
- The item must be purchased directly from our website.
- Non-returnable Items:
- Skincare products that have been opened or used.
- Items marked as final sale.
If the product does not meet the above criteria, we reserve the right to deny the return or exchange request.
2. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 7-10 business days.
- Partial Refunds: In some cases, only partial refunds may be granted (if the product is not in its original condition, damaged, or missing parts for reasons not due to our error).
3. Shipping Costs
- Return Shipping: The customer is responsible for return shipping costs, except in cases where the product is defective or incorrect.
- Original Shipping Fees: Shipping charges for the original order are non-refundable.
4. How to Request a Return or Refund
To initiate a return or refund request, please follow these steps:
- Contact our customer service team at [support@winkelstore.com] or call +1-800-123-4567 within 30 days of your purchase.
- Provide your order number and details of the product you wish to return.
- Once your request is processed, you will receive instructions on how to return the item.
5. Damaged or Defective Items
If your item arrives damaged or defective, please contact us immediately at [support@winkelstore.com]. We will arrange for a return and provide a full refund or exchange at no additional cost to you.
6. Exchanges
If you would like to exchange a product for a different one, please follow the return process and then place a new order for the desired item. We do not offer direct exchanges.
7. International Orders
For international orders, customers are responsible for all return shipping costs, duties, and taxes associated with returning products.
8. Changes to Our Refund Policy
We reserve the right to update or modify this refund policy at any time. Any changes will be reflected on this page with the updated date.
9. Contact Us
If you have any questions about our refund policy or need assistance with a return or refund request, please contact us on https://winkelstore.com/contact-us/
